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Privacy Policy

We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold, disclose and safeguard your personal information.

“Personal information” means, for the purpose of the Privacy Act, information relating to an identified individual, or an individual who is reasonably identifiable.

In this Privacy Policy, “we”, “us” and “our” means the ACCOR Group of 110 Avenue de France, 75013 Paris, France (Tel.: +33 (0)1 45 38 86 00), the operator of the Aerofoil Workspace facility.

You consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy.

1. INTRODUCTION
Welcome to Aerofoil Workspace. As Aerofoil Workspace is operated by ACCOR Group (“ACCOR”) business, this Privacy Policy should be read together with the ACCOR Charter for the Protection of Customers’ Personal Data, available at https://all.accor.com/a/fr/information/data-protection.html.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aerofoilworkspace.com.au (the “Site” or “Website”) or use our services.

2. INFORMATION WE COLLECT 
We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us, or otherwise visit our Website.

2.1. Personal Information
When you register for an account, book a meeting room, book a tour, subscribe to our newsletter, or contact us, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Company name
  • Payment information (if applicable)
  • Any other information you provide through our forms or communication channels.


2.2. Usage Data
We collect information about your interactions with our Site, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time and date of visits
  • Referring website.


3. HOW WE USE YOUR INFORMATION 
We use the information we collect for the following purposes:

  • To provide, operate, and maintain our Site and services
  • To process transactions and manage bookings
  • To communicate with you, including sending newsletters and promotional materials
  • To improve our Site and services based on usage data
  • To respond to your inquiries and provide customer support
  • To comply with legal obligations and protect our rights.


If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you, or respond to your enquiries.

4. HOW DO WE COLLECT YOUR PERSONAL INFORMATION? 
We will collect your personal information directly from you whenever you interact with us or with our Site.

5. HOW DO WE STORE AND HOLD YOUR PERSONAL INFORMATION? 
We store most of your personal information in secure computer systems and databases operated either by us or by our trusted external service providers. In some cases, information may also be recorded in paper files, which are securely stored to prevent unauthorised access.

To ensure the highest level of security and protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, we have implemented a range of measures, including:

Digital Security Measures

  1. Identity and Access Management: Utilising advanced technologies to control and monitor access to systems where personal information is processed and stored.
  1. Data Encryption: Encrypting sensitive information both in transit and at rest to ensure it remains unreadable to unauthorised parties.
  1. Firewalls and Intrusion Detection Systems: Deploying robust firewalls and intrusion detection systems to protect our networks from cyber threats.
  1. Regular Software Updates: Keeping all software and systems up to date to address potential vulnerabilities.


Physical Security Measures

  1. Secure Facilities: Restricting physical access to data centres and office locations to authorised personnel only.
  1. Controlled Access: Using security measures such as access cards, biometric scanners, and CCTV monitoring at our facilities.
  1. Paper Record Security: Storing paper records in locked cabinets and secure rooms with restricted access.


Organisational Policies and Training

  1. Employee Compliance: Requiring all employees to adhere strictly to internal information security policies and maintain confidentiality.
  1. Training Programs: Providing regular training to employees on data protection, privacy regulations, and cybersecurity best practices.
  1. Vendor Management: Ensuring that third-party service providers who process personal data on our behalf comply with stringent security and privacy standards.


Monitoring and Incident Management

  1. Regular Audits and Reviews: Conducting periodic audits and reviews to ensure compliance with security policies and identify areas for improvement.
  1. Threat Detection and Response: Monitoring systems for unusual activity and implementing immediate incident response measures to mitigate risks.
  1. Data Backup and Recovery: Maintaining secure, regularly tested backups to prevent data loss and enable quick recovery in case of an incident.


Compliance with Legal and Regulatory Standards

We comply with applicable privacy laws and regulations to ensure that your personal information is handled responsibly and securely.

By adopting these comprehensive measures, we aim to protect your personal information and maintain your trust. If you have questions about our practices, please contact us at info@aerofoilworkspace.com.au.

6. HOW WE SHARE YOUR INFORMATION 
We do not sell your personal information. We may share your information in the following situations:

  1. With related companies, affiliates, or service providers: We may share your information with related companies, affiliates, or third-party service providers who perform services on our behalf, such as payment processing, email communication, and data analysis.
  2. For legal reasons: We may disclose your information if required to do so by law, or to protect our rights, privacy, safety, or property, or that of others.
  3. Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.


We may  disclose your personal information to recipients which are located outside Australia.

Those recipients are likely to be located in the United States of America, England, and Bulgaria.

7. DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. YOUR RIGHTS AND CHOICES 
You have certain rights regarding your personal information, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct or update inaccurate or incomplete information about you.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions provided in those emails.
  • Make a complaint about the way in which we handled any privacy issues including your request for access or correction of your personal information, or a breach of the APPs.


To exercise these rights, please contact us using the information provided in the “Contact Us” section below. If your inquiry relates to a complaint, our representative will contact you within 1 business day to address and attempt to resolve the issue.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action which may be available.

9. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our Site. You can manage your cookie preferences through your browser settings.

10. THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. CHILDREN’S PRIVACY 
Our Site and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our practices.

13. CONTACT US 
If you have any questions or concerns about this Privacy Policy or our data practices, or wish to exercise any of your rights as set out in paragraph 8 above (Your Rights and Choices), please contact us at info@aerofoilworkspace.com.au.

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